Job Detail

Job Description

Job purpose

• To coordinate the activities and facilitate a smooth flow of the clients from the time of arrival to the drop off    time.
• Work hand in hand with reservations in regards to bookings of the day.
• Pay attention to client’s needs and demands, answer all client’s queries, facilitate their movements and give    them a brief history of activities while doing an upselling.
• Prepare a workable schedule and activity time table for the day.
• Make a follow up on the clients pick up and activity time in accordance to activator.
• Do a reconciliatory activity report that will tally with activator.
• Create a quick and easy link between the Pilots and reservations in order to create a smooth govement for activities.
• Take responsibility for each client from the time they are picked up to the time of their drop off.
• Take account of the activities at the reservation’s office, which will also include Quad Biking
• Strengthen and define the bond of customer relations

Requirements

• Great communication skills.
• Customer orientation.
• Must be professional, patient and have a positive attitude.
• Impressive time management and persuasive speaking skills.
• Ability to use positive language.
• Must have cultural and emotional intelligence.
• Must provide great customer service and product knowledge.
• Must have great interpersonal skills, empathy and a listening ear.

Qualifications and skills

• Grade 12 certificate.
• Certificate in travel and tourism or equivalent.
• 2-3 years’ experience in the hotel or hospitality industry.
• Proven experience in customer service or sales will be an added advantage.
• Proficient in computer use for record keeping.
• Experience with office machines e.g., Printers

Skills Required

• Sales
• Communication skills